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WARRANTY, RETURN, EXCHANGE & SERVICE AGREEMENT

INVISIBLE ARMOR, INC.

WARRANTY, RETURN, EXCHANGE & SERVICE AGREEMENT

Thank you for choosing Invisible Armor. Since 2009, we have proudly provided professional repair services, device sales, and accessories to our community. Our goal is to deliver quality workmanship, honest service, and fair warranty coverage while clearly outlining the responsibilities of both Invisible Armor and our customers.

By purchasing products or requesting services from Invisible Armor, you acknowledge that you have read, understood, and agree to the terms of this Warranty, Return, Exchange & Service Agreement.

RETURNS & REFUNDS

  • All sales are final. No refunds.
  • Repair labor, installation services, and Invisible Armor products are non-refundable.
  • Eligible merchandise may be exchanged or returned for store credit only, in accordance with this policy.
  • The original purchase receipt is required for all returns, exchanges, warranty claims, and store credit requests.

ACCESSORIES RETURN & EXCHANGE POLICY

Final Sale Items

For health and sanitary reasons, all sales of earphones, earbuds, AirPods, hearing devices, and any other accessories inserted into or worn in the ear are final sale.

These products are not eligible for return, exchange, or store credit under any circumstances. No exceptions.

Eligible Accessories

All other accessories may be exchanged or returned for store credit only, provided they meet all of the following conditions:

  • Returned within the applicable return period.
  • Unused.
  • In brand-new, resalable condition.
  • Returned in the original, unopened packaging.
  • Accompanied by the original purchase receipt.

Returns or exchanges will be denied if:

  • The accessory has been opened.
  • The accessory has been used or installed.
  • The packaging is missing, opened, or damaged.
  • The accessory shows signs of wear.
  • No receipt is provided.

Invisible Armor reserves the right to inspect all merchandise before approving any return or exchange.

REPAIR WARRANTY

Invisible Armor warrants its repair workmanship and replacement parts against defects in materials and workmanship beginning on the original repair date shown on the repair receipt.

Warranty Periods

Apple Repairs

  • OLED Display Replacements — 1-Year Limited Warranty
  • LCD Display Replacements — 3-Month Limited Warranty
  • All Other Apple Repair Parts — 1-Year Limited Warranty

Non-Apple Repairs

  • All Repair Parts — 3-Month Limited Warranty

Board-Level (Microsoldering) Repairs

  • All Board-Level Repairs — 3-Month Limited Warranty

What This Warranty Covers

This warranty covers:

  • Defective replacement parts installed by Invisible Armor.
  • Defects in workmanship performed by Invisible Armor.

What This Warranty Does Not Cover

This warranty does not cover:

  • Physical or accidental damage.
  • Cracked glass.
  • Cracked LCD or OLED displays.
  • Broken back glass.
  • Bent frames.
  • Cosmetic damage.
  • Liquid damage.
  • Damage caused by misuse, abuse, neglect, improper handling, or normal wear and tear.
  • Software issues, operating system updates, viruses, malware, or customer-installed applications.
  • Damage caused by power surges or defective charging accessories.
  • Devices opened or repaired by anyone other than Invisible Armor.
  • Lost or stolen products.

Board-Level (Microsoldering) repairs are subject to the same warranty limitations listed above.

Additional Warranty Information

Replacement parts may be new, refurbished, or functionally equivalent depending on availability.

Warranty repairs do not restart or extend the original warranty period.

Invisible Armor is not responsible for the loss of data during or after any repair.

Customers are strongly encouraged to back up all personal data before service.

Repairs performed by Invisible Armor may void the manufacturer's warranty.

Invisible Armor is an independent repair company and is not affiliated with Apple or any other manufacturer.

Customers are responsible for inspecting their device before leaving the store. Once the device leaves our possession, it is considered accepted in satisfactory condition.

UNLOCK SERVICES

No warranty is provided on carrier unlock services.

If an unlock request is unsuccessful, there will be no charge or a full refund.

Refunds will not be granted if the device later becomes blacklisted, blocked by a carrier, reported lost or stolen, suspended for non-payment, or disabled for reasons beyond Invisible Armor's control.

PRE-OWNED DEVICE WARRANTY

All pre-owned phones, tablets, smartwatches, and other eligible devices purchased from Invisible Armor include a 90-Day Limited Warranty.

Exchange Policy

  • No refunds.
  • Devices may be exchanged within 30 days of the original purchase date.
  • A device may only be exchanged two (2) times during the 30-day exchange period.

Customers may also sell their device back through our Buy Back Program. Buy-back offers are based on current market value.

Warranty Covers

  • Full functionality unless the device was sold AS-IS and disclosed before purchase.
  • Every pre-owned device is professionally inspected, tested, and verified to have a clean IMEI before sale.

If a warranty repair cannot be completed, Invisible Armor may, at its sole discretion:

  • Repair the device.
  • Replace the device with a comparable model.
  • Allow the customer to upgrade by paying the price difference.
  • Issue store credit equal to the original purchase price.

Warranty Does Not Cover

  • Physical damage.
  • Liquid damage.
  • Cosmetic damage.
  • Unauthorized repairs.
  • Jailbroken or rooted devices.
  • Altered IMEI or serial numbers.

Replacement devices issued under warranty do not restart or extend the original warranty period.


SCREEN PROTECTOR WARRANTY

Installed Invisible Armor screen protectors may be replaced for a $5–$25 replacement fee, depending on the product originally purchased.

The original protector must be returned and the replacement must be for the same device model.

Lost, stolen, or discarded protectors are not covered.

DATA RECOVERY & DATA-ONLY SERVICES

Invisible Armor offers Data Recovery and Data-Only Services for devices that are beyond economical repair or require temporary repairs solely to recover personal data.

These services may include, but are not limited to:

  • Board-Level (Microsoldering) repairs.
  • Temporary repairs to restore device functionality.
  • Data transfers.
  • Data backups.
  • Data extraction.

Because every device and failure is unique, pricing is determined by the complexity of the repair and the work required to recover the customer's data.

Data Recovery Terms

  • Data recovery is not guaranteed.
  • While Invisible Armor will make every reasonable effort to recover your data, we cannot guarantee that all or any data can be recovered.
  • Some files may be permanently corrupted, encrypted, damaged, inaccessible, or incompatible with another device.
  • Certain applications may not allow data to transfer because of manufacturer restrictions, software limitations, encryption, or security features.

Customers are responsible for providing a compatible destination device for any requested data transfer.

If a replacement phone, tablet, computer, hard drive, SSD, flash drive, or other storage device is needed, Invisible Armor may provide one at an additional cost, subject to availability.

Customers are responsible for providing all required passcodes, PINs, passwords, Apple ID credentials, Google account credentials, email passwords, activation information, or any other security information necessary to access the device and verify successful data recovery.

Invisible Armor is not responsible for delays or incomplete transfers caused by:

  • Unknown passwords.
  • Activation Lock.
  • Find My iPhone or Find My Device.
  • Google Factory Reset Protection (FRP).
  • Account restrictions.
  • Encryption.
  • Software incompatibility.
  • Manufacturer limitations.

If Invisible Armor successfully restores power to the device and performs the agreed-upon recovery work, service charges remain due even if some or all data cannot be transferred because of circumstances beyond Invisible Armor's control.

If Invisible Armor is unable to power on the device or perform the requested recovery service, no recovery labor charge will be assessed. Any previously approved diagnostic fees remain non-refundable.

WATER DAMAGE SERVICE POLICY

Liquid-damaged devices require an initial diagnostic and cleaning service before any repair can be performed.

An initial diagnostic fee is required before work begins. This fee will be applied toward the cost of any approved repair.

Water-damaged devices require a minimum 24-hour evaluation period, although some repairs may require additional time depending on the extent of the damage.

Customers must provide the device passcode, password, PIN, or unlock method so Invisible Armor can properly test the device before and after repair.

Failure to provide access credentials may limit our ability to verify all device functions. Invisible Armor cannot be held responsible for issues that could not be tested because access credentials were not provided.

Due to the unpredictable nature of liquid damage:

  • Successful repair cannot be guaranteed.
  • Additional damage may become apparent during or after the repair process.
  • Additional replacement parts may be required after diagnostics are completed.
  • A device that initially powers on may later fail because of corrosion or previously hidden damage.

Because corrosion can continue to spread long after liquid exposure, Invisible Armor cannot guarantee the long-term reliability or continued functionality of any liquid-damaged device, even if the repair is initially successful.

Invisible Armor will contact the customer before performing any repairs that exceed the original estimate.

REPAIR CANCELLATION POLICY

Customers may request to cancel a repair at any time.

However, if Invisible Armor has already:

  • Ordered special-order parts.
  • Begun diagnostics.
  • Started disassembly.
  • Performed Board-Level (Microsoldering) work.
  • Begun any repair or labor.

Invisible Armor reserves the right to charge for labor already performed, diagnostic time, administrative costs, and any special-order or non-returnable parts purchased for the repair.

The amount charged will be determined at Invisible Armor's sole discretion based on the work completed and expenses incurred.

 

CUSTOMER AUTHORIZATION & ACKNOWLEDGMENT

By requesting service from Invisible Armor, the customer represents and agrees to the following:

Authorization

  • I certify that I am the legal owner of the device or have authorization from the owner to request repair or service.
  • I authorize Invisible Armor to inspect, diagnose, repair, and test my device.
  • I authorize Invisible Armor to install replacement parts necessary to complete the requested repair.

Additional Repairs

Some damage cannot be identified until a device has been opened or diagnostic testing has been completed.

If additional repairs or replacement parts are required that exceed the original estimate, Invisible Armor will contact the customer for approval before proceeding, unless prior authorization has already been provided.

Customer Responsibilities

The customer is responsible for:

  • Backing up all important data whenever possible.
  • Removing SIM cards, memory cards, and other removable accessories before service.
  • Providing any required passcodes, passwords, PINs, Apple ID credentials, Google account credentials, or other information necessary to complete testing or requested services.
  • Inspecting the repaired device before leaving the store.

Customer Acknowledgment

The customer understands and acknowledges that:

  • Electronic repairs involve inherent risks.
  • Additional issues may become apparent during or after repair because of prior damage, hidden defects, impact damage, liquid damage, or previous repairs.
  • Invisible Armor cannot guarantee every repair will restore a device to like-new condition.
  • Some repairs may require refurbished or functionally equivalent replacement parts.
  • Manufacturer warranties may be voided by third-party repairs.
  • Invisible Armor is not responsible for data loss before, during, or after service.
  • All estimates are based upon the visible condition of the device at check-in and may change if additional damage is discovered.
  • The customer has read, understands, and agrees to this Warranty, Return, Exchange & Service Agreement.

LIMITATION OF LIABILITY

Invisible Armor's maximum liability for any claim relating to a product or service shall not exceed the amount paid by the customer for the specific product or repair.

Under no circumstances shall Invisible Armor be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to:

  • Loss of data.
  • Loss of use.
  • Loss of profits.
  • Loss of business.
  • Loss of personal information.
  • Loss of income.
  • Replacement equipment costs.

ENTIRE AGREEMENT

This Warranty, Return, Exchange & Service Agreement constitutes the complete agreement between Invisible Armor and the customer regarding all products, repairs, services, warranties, returns, and exchanges.

No verbal statements, estimates, representations, guarantees, or promises made by any employee, technician, or representative of Invisible Armor shall modify or supersede this Agreement unless confirmed in writing by an authorized representative of Invisible Armor.

Invisible Armor reserves the right to modify or update this Agreement at any time without prior notice. The version in effect on the original purchase or repair date shall govern that transaction.

ABANDONED DEVICES

Devices left with Invisible Armor for repair, diagnostics, storage, or other services that remain unclaimed after all required notices have been provided and the applicable holding period required by California law has expired may be considered abandoned.

Invisible Armor will make reasonable efforts to notify the customer using the contact information provided at check-in. Notification attempts may include telephone calls, text messages, emails, mailed notices, or any combination thereof.

Customers remain responsible for all repair, diagnostic, storage, and other applicable charges incurred prior to abandonment.

Once the applicable legal requirements have been satisfied, Invisible Armor reserves the right to dispose of, recycle, sell, or otherwise take ownership of any abandoned device as permitted by California law to recover unpaid charges.

DISCLAIMER

Invisible Armor does not guarantee or represent that any phone, tablet, smartwatch, computer, gaming console, or other electronic device is indestructible.

Repairs, replacement parts, screen protectors, cases, and accessories reduce the risk of damage but cannot prevent all failures caused by drops, impacts, pressure, manufacturing defects, liquid exposure, misuse, abuse, or normal wear and tear.

Invisible Armor reserves the right to deny warranty coverage when inspection determines that the damage falls outside the terms of this Agreement.

Policy terms are subject to change without prior notice. The version in effect on the original purchase or repair date shall govern that transaction.